Did you know that Stories Unseen was the first tour app to be accredited under the Quality Tourism Accreditation Program? Yep, we take our tours seriously—but we have a lot of fun along the way. From testing every route to taste-testing every restaurant, there’s a lot that goes into making sure each tour is as amazing as it sounds. Want a peek behind the curtain? Here’s how we make sure everything is perfect before we launch.
The Walk-Through: Is It Actually a Nice Walk?
We don’t just pick a route off a map and call it a day. Oh no. We walk each and every route before we even think about building a tour. We’re all about making sure it’s a nice walk—whether that’s through bustling streets or quiet lanes, it’s gotta have that “perfect stroll” vibe.
Script Check: Are the Dad Jokes Hilarious?
Our virtual guides may love a good dad joke, but we make sure those jokes land! Every tour script goes through multiple rounds of review to ensure the facts are solid and the jokes are, well, actually funny. If we’re not giggling, it’s back to the drawing board.
Restaurant & Bar Testing: The Perks of the Job
Let’s be honest— taste-testing the restaurants and bars we recommend might just be the best part of the process. We personally visit each spot to make sure they live up to the hype. If we’re suggesting a place for a pitstop, you can trust we’ve eaten there (and probably ordered dessert, too).
GPS and Functional Testing: No Tech Glitches Allowed
Ever had an audio guide trigger too early or too late? Annoying, right? We do extensive testing on the GPS points to make sure the audio kicks in exactly when you’re in the right spot. On top of that, we check and recheck the app itself to make sure there are no sneaky glitches. If there’s a bug, we squash it.
Beta Testing: From 20-Year-Olds to 70-Year-Olds
We know that different people enjoy different things, so we take out beta groups with mixed ages and interests to test every tour. From the curious 20-somethings to seasoned 70-year-olds, we want to make sure we’re catering to everyone. If something doesn’t work for the group, we adjust it until it does.
Constant Upgrades: Keeping Up with the Latest Tech
With phones and operating systems updating all the time, we make sure our app is always ahead of the curve. We regularly upgrade the platform to make sure it works smoothly on the latest iPhones, Androids, and everything in between.
Support at Your Fingertips: Both iPhone and Android
Our support team is on top of things— armed with both an iPhone and an Android device—so we can test things out as soon as you flag something. We’ve got you covered no matter what device you’re using.
So, next time you’re on one of our tours, know that we’ve tested (and re-tested) every joke, every bite of food, and every step of the way. We want it to feel like the best day out exploring, and we’ve put in the work to make sure it’s exactly that.
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